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FAQs

How long does it take to receive my purchased item(s)?

During summer months, Vital Leaf ships products Monday through Wednesday using USPS Priority Mail or UPS 2 Day shipping. You can expect a delivery time of 2-3 business days after purchase. Please note that processing your order may take up to 2 business days. Tracking information from the carrier will be sent upon shipment of your order.

Will Vital Leaf ship to me?

We happily ship to most places in the United States, with a few exceptions. We do not accept orders from or ship to: Idaho, Nebraska, Kansas or South Dakota.

We are unable to ship internationally at this time.

Please check our Shipping & Returns page for more details.

Where can I buy Vital Leaf products?

In addition to our Online Shop, Vital Leaf can be found in natural grocery stores, CBD specialty shops, cafes, spas, wellness and yoga studios, boutiques, and dispensaries across the United States.

Please check our Store Locator to find a list of current retailers. We recommend calling these stores to see if the product you are looking for is in stock.

Can I return a product?

Yes! Under certain conditions, we will accept returns. For more information, please see our Shipping & Returns page.

Does Vital Leaf follow GMP Guidelines?

Yes, we follow GMP guidelines to ensure we are providing the highest quality, safest, and most effective products.

Our Products

How do you know how much CBD is in your products?

We send every single batch of finished products to an independent laboratory to ensure the amount of CBD it contains matches what is on the label. We also test for a long list of pesticides, herbicides, heavy metals, molds, fungi, and mycotoxins. We keep an archive of all Lab Results for our customers to view at any time. Every Vital Leaf product has a QR Code printed on its wrapper. When you scan the code, you’ll be taken directly to our Lab Results page.

Is there any THC in your products? Will they get me high?

Vital Leaf products are tested to ensure that the THC content falls below the allowable limit of 0.3%, so our products offer all of the benefits of cannabis without the high or any intoxicating effects. Our line of products launched in late 2021 are formulated with broad-spectrum hemp extract, which contains 0% THC levels.

You can enjoy it freely and increase the dosage as needed, knowing that even if you consumed an entire tincture bottle or a whole CBD chocolate bar, you won’t experience any intoxicating or disorienting effects!  

Are your products made with Full Spectrum or Broad Spectrum hemp extract?

Vital Leaf initially formulated its products with full-spectrum hemp extract. All Vital Leaf CBD products are now formulated with THC-free, cannabinoid-rich broad-spectrum hemp extract, ensuring you get all the benefits of CBD without any intoxicating effects.

How do I Store my chocolate bars? Can I refrigerate my chocolate?

We recommend storing our chocolate bars in a cool, dry place away from direct sunlight. Vital Leaf chocolate bars are tempered and are stored best at room temperature, with the ideal temperature range of 58-73 degrees. If you’ve opened a bar’s wrapper and would like to save the remainder of the bar for a later time, we recommend storing the bar in a sealed bag or tupperware. Bars sealed in their wrapper have a shelf life of 18 months when kept in ideal temperature and conditions.
Some people store their chocolate in their refrigerators; however, the temperature of a standard refrigerator may alter the stability of the natural fats in the cacao butter and could potentially expose it to moisture. There is also the risk of “blooming” which appears as a discoloration on the surface of the bar. While blooming doesn’t mean the chocolate has “gone bad”, it does alter the aesthetic of the bar. Eating chocolate that was recently refrigerated will also melt slower on the palette, which reduces the natural aroma and could result in a less flavorful experience.

I experience a slight tickle or itchy sensation in my throat after taking the tincture drops directly. What causes that?

A small percentage of users report a temporary itchy or tickling sensation in their throat when taking the tincture drops directly. This temporary sensation is due to the naturally occurring C6 (caproic acid) content in the coconut-derived MCT oil, which serves as the base of our tincture products. Caproic acid is found in various fats and oils (both animal-derived and plant-based) and is the shortest, most efficiently absorbed and metabolized MCT; however, its acidic nature as a fatty acid may result in some throat irritation for some people, especially when taking the drops directly without any liquids to follow.

Tips to reduce or avoid this temporary sensation: Customers have found that they can avoid or reduce this throat sensation by either taking the drops in a beverage or by drinking water after taking the drops directly. Also, it is recommended that drops are held under their tongue for at least 10-15 seconds if taking the drops directly. Customers have found that the production of saliva helps reduce this temporary throat sensation.